Conditions d’utilisation

1. About SprzAir

SprzAir is the trading brand of EYX TECHNOLOGY CO. LIMITED, a company registered in Hong Kong ("SprzAir," "we," "us," or "our"). These Terms apply to purchases made through https://sprzair.shop and your use of this website.

Registered business address: Room A11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong.

We serve customers in the United States and dispatch orders from U.S.-based third-party fulfillment facilities, including our warehouse partners and Amazon fulfillment centers. The dispatch location depends on product availability. SprzAir remains your seller and your point of contact for orders, returns, refunds, and warranty support. Our Hong Kong registered address identifies the business operating this store; it is not a product return address.

2. Using this website

You must be legally able to enter into a purchase contract, or act with the involvement of a parent or legal guardian. Please provide accurate contact, payment, and delivery information. You must not misuse the website, interfere with its security, access another person's account without permission, or use it for unlawful purposes.

If you create an account, keep your login details secure and contact us if you suspect unauthorized access.

3. Product information, prices, and payment

We aim to keep descriptions, specifications, availability, and prices accurate. Product colors may look different on different screens; this does not excuse supplying an item that materially differs from its description.

Prices are shown in U.S. dollars unless expressly stated otherwise. Applicable shipping charges, discounts, and taxes are displayed before you complete payment. You can pay using the payment methods offered at checkout.

If a material pricing or product error affects your order, we will contact you before making a change. You may accept the corrected offer or cancel the affected order for a full refund. We will not increase the amount charged without your agreement.

4. Orders and cancellations

You will receive an email confirming that we have received your order. If we cannot fulfill an order, we will notify you promptly and refund the amount paid for the canceled items and any associated shipping charges.

To request cancellation, email support@sprzair.shop as soon as possible with your order number. If the order has not been dispatched, we will cancel it and initiate a full refund within 7 business days of confirming cancellation. Once dispatched, the order must be handled under our Return & Refund Policy. Bank or payment-provider posting time is additional.

We may request information reasonably needed to verify a payment or delivery address. We will explain any resulting delay and will not leave an order on hold indefinitely.

5. Shipping and delivery

Our Shipping Policy explains service areas, shipping charges, processing time, transit estimates, and delivery support. We currently offer U.S. delivery only, within the service area specified in that policy.

Order processing normally takes 1–2 business days. Transit time is additional: standard shipping takes an estimated 3–7 business days after dispatch, and expedited shipping takes an estimated 2–4 business days after dispatch.

If we cannot dispatch within the stated processing period, we will notify you, give an updated estimate, and offer cancellation with a full refund. We will obtain any agreement to a delay required by applicable law.

Please contact us about a damaged, incorrect, missing, or undelivered order. We will work with you and the carrier to resolve the issue. Handing a parcel to a carrier does not remove our obligations to you under these policies or applicable law.

6. Returns, refunds, and warranty

Our Return & Refund Policy forms part of these Terms. It provides a 30-day period after delivery to request an eligible return, including returns for a change of mind. Non-defective returns must satisfy the product-condition requirements in that policy.

For change-of-mind returns, you pay the return shipping cost. For a confirmed defect, shipping damage, or an incorrect item supplied by us, we cover the authorized return shipping cost. We do not charge restocking fees.

Products purchased from this website also carry the one-year limited warranty described in the Return & Refund Policy. The warranty is separate from the 30-day return period.

7. Website content and third-party services

Website text, graphics, branding, and other materials belong to SprzAir or their respective owners. You may use the website for shopping and other lawful purposes. Commercial reuse of protected content requires permission from the relevant rights holder.

The website may link to services operated by other businesses. Those services have their own terms. Their involvement does not remove our responsibility for orders you place with us.

8. Personal information

Our Privacy Policy explains how personal information is handled. Please review it before using the website or placing an order.

9. Consumer rights and complaints

Nothing in these Terms removes or restricts consumer rights or legal remedies that cannot lawfully be excluded, including rights relating to defective, misdescribed, or undelivered goods. The return period and limited warranty do not replace those rights.

If you have a complaint, contact support@sprzair.shop with your order number and a description of the issue. We will review it and work toward a resolution. If it remains unresolved, you may use the remedies available under applicable law.

10. Changes to these Terms

Changes apply to orders placed after the updated Terms are published. An existing order remains subject to the terms in effect when it was placed, except where a change is required by law or you agree otherwise. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

11. Contact

Business: EYX TECHNOLOGY CO. LIMITED, trading as SprzAir.

Registered address: Room A11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong.

Email: support@sprzair.shop
Phone: +86 18503025706

Customer service hours — Pacific Time (PT):

• Monday–Friday: 9:00 AM–6:00 PM.
• Saturday: 10:00 AM–4:00 PM.
• Sunday: Closed.

Pacific Time observes PST (UTC−8) in winter and PDT (UTC−7) during daylight saving time. You may email us at any time. We aim to respond within 2 business days; support is not continuously staffed outside the hours above.

For the processing periods in these Terms, business days are Monday–Friday, excluding U.S. public holidays.