Politique de confidentialité

Welcome to SprzAir (the "Site," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sprzair.shop or purchase products from us.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

 

1. Information We Collect

We collect information about you in a variety of ways when you visit our Site, create an account, place an order, or contact us for support.

1.1 Information You Provide to Us

• Order and checkout information: When you place an order, we collect your name, email address, shipping address, billing address, phone number, and payment details (such as credit card number or other payment method information).
• Account information: If you create an account, we collect your name, email address, password, and any other information you choose to provide in your account profile.
• Customer support information: When you contact us via email, live chat, or our contact form, we collect your name, email address, phone number, and the content of your message or inquiry.
• Marketing preferences: If you subscribe to our newsletter or opt in to receive marketing communications, we collect your email address and your consent status.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• Device information: Your IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage information: Pages you view, time spent on pages, clickthrough rates, referring/exit pages, date and time of your visit, and other browsing behavior.
• Location information: Approximate geographic location derived from your IP address.

This information is collected through cookies, web beacons, pixel tags, and similar tracking technologies. For more details, please see our [Cookie Policy](5cookiepolicy) below.

1.3 Information from Third Parties

We may receive information about you from thirdparty service providers, including:

• Payment processors: Transaction and payment verification information.
• Shipping and logistics providers: Delivery status and address verification.
• Analytics and marketing tools: Aggregated or pseudonymized usage data.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

 2.1 To Process and Fulfill Orders

• To process your payments and verify transaction details.
• To arrange shipping and delivery of your orders.
• To send you order confirmations, shipping notifications, and delivery updates.
• To handle returns, exchanges, and warranty claims.

2.2 To Provide Customer Support

• To respond to your inquiries, questions, and feedback.
• To troubleshoot issues with your orders, accounts, or products.
• To provide product usage guidance and aftersales service.

2.3 To Improve Our Site and Products

• To analyze website usage patterns and user behavior.
• To personalize your shopping experience and product recommendations.
• To improve our website functionality, product offerings, and customer service.
• To conduct internal research and data analysis.

2.4 For Marketing and Communications

• To send you promotional emails, newsletters, product updates, and special offers, but only if you have opted in to receive such communications.
• To show you targeted advertisements on social media platforms and other websites (subject to your consent where required by law).
• To measure the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at support@sprzair.shop.

2.5 For Security and Fraud Prevention

• To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities.
• To verify your identity and protect against unauthorized account access.
• To enforce our Terms of Service and other policies.

2.6 For Legal Compliance

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To exercise or defend our legal rights, including in connection with litigation, claims, or disputes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties in the circumstances described below:

3.1 Service Providers

We share your information with thirdparty service providers who perform services on our behalf, including:

• Payment processors (such as Stripe, PayPal, or other payment gateways) to process your payments securely.
• Shipping and logistics providers (such as shipping carriers and fulfillment services) to deliver your orders.
• Ecommerce platform providers (such as Shopify) that host and operate our online store.
• Email marketing and communication tools to send transactional and marketing emails.
• Analytics and advertising providers (such as Google Analytics, Meta Pixel, and similar tools) to help us understand website usage and run targeted advertising campaigns.
• Customer support tools to manage inquiries and support tickets.
• Cloud hosting and data storage providers to securely store our data.

These service providers are contractually required to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Protect and defend our rights, property, or safety, or that of our users or the public.
• Detect, prevent, or address fraud, security, or technical issues.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

 

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws (such as the GDPR in the European Union, the CCPA/CPRA in California, or other local laws).

4.1 Rights You May Have

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal information about you.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal information, subject to certain legal exceptions.
• Right to restrict processing: You may request that we restrict the processing of your personal information under certain circumstances.
• Right to data portability: You may request that we transfer your personal information to another organization, where technically feasible.
• Right to object: You may object to the processing of your personal information for direct marketing purposes or for legitimate interests.
• Right to withdraw consent: If we rely on your consent to process your personal information, you may withdraw that consent at any time.
• Right to opt out of targeted advertising: You may opt out of the sale or sharing of your personal information for targeted advertising purposes.

4.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@sprzair.shop. We will respond to your request within 30 days. In some cases, we may need additional time to process your request, and we will notify you if an extension is required.

We may need to verify your identity before fulfilling your request to ensure we are disclosing information to the correct person. We will not charge you a fee for exercising your rights unless your request is excessive, repetitive, or manifestly unfounded.

4.3 Do Not Track Signals 

Some web browsers offer a "Do Not Track" feature. At this time, our Site does not respond to Do Not Track signals. You may, however, disable tracking technologies through your browser settings or by using optout mechanisms provided by thirdparty advertising networks.

 

5. Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activity on our Site.

5.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and enhance your browsing experience.

5.2 Types of Cookies We Use

• Essential cookies: These cookies are necessary for the basic functioning of our Site, such as enabling you to navigate the site, add items to your cart, and complete purchases. You cannot opt out of essential cookies.
• Performance and analytics cookies: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. Examples include Google Analytics.
• Functional cookies: These cookies remember your preferences and choices, such as your language preference, currency, and items in your shopping cart.
• Advertising and marketing cookies: These cookies are used to deliver targeted advertisements based on your browsing behavior and interests. They may be set by us or by thirdparty advertising partners, such as Meta Pixel or Google Ads.

5.3 How to Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device.
• Delete individual cookies or all cookies.
• Block cookies from certain websites or all websites.
• Set your browser to notify you when a cookie is being placed.

Please note that disabling or blocking cookies may affect the functionality of our Site, and some features may not work properly.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.

• Order and transaction information: We retain order records for as long as necessary to process your order, provide aftersales support, and comply with tax and accounting requirements (typically 7 years).
• Account information: We retain your account information for as long as your account remains active. If you request deletion of your account, we will delete or anonymize your information within 30 days, subject to legal retention requirements.
• Marketing communications: We retain your email address for marketing purposes until you opt out or request deletion.
• Analytics and usage data: We retain aggregated or anonymized analytics data for up to 26 months.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable data protection laws.

 

7. Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@sprzair.shop. We will take steps to delete that information from our systems.

 

8. International Data Transfers

Our Site is hosted and operated in the United States, and our service providers may be located in countries outside of your jurisdiction. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

The data protection laws in these countries may differ from those in your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses or other appropriate transfer mechanisms where required.

 

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using Secure Sockets Layer (SSL) technology.
• Secure payment processing through PCIDSS compliant payment gateways.
• Access controls and authentication mechanisms to limit access to personal information.
• Regular security assessments and vulnerability scanning.
• Employee training on data protection and security best practices. 

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at support@sprzair.shop.

 

10. ThirdParty Links

Our Site may contain links to thirdparty websites, social media platforms, or other external services that are not operated by us. This Privacy Policy applies only to our Site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any thirdparty websites or services. We encourage you to review the privacy policies of any thirdparty websites you visit.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

If we make material changes to this Privacy Policy that affect how we collect, use, or share your personal information, we will notify you by posting a prominent notice on our Site or by sending you an email (if you have provided your email address and opted in to receive communications). Your continued use of our Site after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@sprzair.shop

We will respond to your inquiry as soon as possible, typically within 30 days.