Shipping policy

1. Our business and fulfillment

SprzAir is operated by EYX TECHNOLOGY CO. LIMITED, a company registered in Hong Kong. Orders are dispatched from U.S.-based third-party fulfillment facilities, including our warehouse partners and Amazon fulfillment centers. The dispatch location depends on product availability. SprzAir remains responsible for customer service, returns, refunds, and warranty support for purchases made on this website.

Our registered business address is Room A11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong. This is the business registration address, not a U.S. warehouse or a product return address.

2. Delivery area

We deliver to physical street addresses in the 48 contiguous United States and Washington, D.C.

We do not deliver to:

• Alaska or Hawaii.
• U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
• Military bases or APO, FPO, and DPO addresses.
• P.O. boxes.
• Destinations outside the United States.

Please provide a residential or business street address within the delivery area above.

Please review these exclusions before placing an order. We do not accept orders for the excluded locations. If an order for an excluded location is accepted in error, we will notify you, cancel it, and initiate a full refund within 7 business days. Your bank's posting time is additional; any shorter deadline required by law takes priority.

3. Order processing and cutoff time

Orders are normally processed within 1–2 business days after payment is confirmed.

The daily cutoff is 2:00 PM Pacific Time (PT). Orders received after the cutoff, on weekends, or on a U.S. public holiday begin processing on the next business day.

For the estimates in this policy, business days are Monday–Friday, excluding U.S. public holidays. Pacific Time follows PST (UTC−8) in winter and PDT (UTC−7) during daylight saving time.

If we cannot dispatch within the stated processing period, we will contact you with a revised estimate and offer cancellation with a full refund. Any legally required agreement to a delay will be obtained before extending the shipment period.

4. Shipping charges and estimated delivery times

All charges below are in U.S. dollars and apply to eligible addresses in our delivery area.

The free-shipping threshold is calculated on the merchandise subtotal after discounts and before taxes and shipping. Free shipping applies to the standard service only. Selecting expedited shipping costs $12.99 even when the order qualifies for free standard shipping.

Processing and transit are separate. Expedited shipping shortens the transit estimate but does not remove the 1–2-business-day processing period. Orders placed after the cutoff, during weekends, or on holidays may take additional calendar days.

Delivery times are estimates, not guaranteed arrival dates. Weather or carrier disruption may affect arrival. If a delay occurs, contact us for assistance. The applicable shipping charge is shown before you complete payment; we will not add an undisclosed remote-area surcharge after payment.

5. Tracking and delivery support

We will email tracking details when your order is dispatched. If items are dispatched from different fulfillment facilities, your order may arrive in separate parcels with separate tracking details. We do not charge extra shipping solely because we split an order into multiple parcels.

Carrier tracking may take 24–48 hours to show its first update. Contact support@sprzair.shop if tracking is not updating or your order has passed its estimated delivery window.

If a parcel is lost, arrives damaged, contains the wrong item, or is missing an item, contact us with your order number and relevant details. We will work with the carrier and arrange an appropriate resolution under our Return & Refund Policy and applicable law. Carrier claim procedures do not remove our responsibility to you.

Please report damage promptly and retain the packaging if possible. Photographs can help us resolve the issue. Reporting later than 48 hours does not automatically remove your return, warranty, or statutory rights.

6. Address changes and returned parcels

Check your delivery address before submitting the order. Contact us immediately if a correction is needed. We will try to update an order before dispatch, but a change may not be possible once it has been handed to the carrier.

If a parcel is returned because of an incorrect address supplied by you or another delivery issue, we will contact you about a refund or reshipment. Any new shipping charge will be disclosed and agreed with you before reshipment. We do not automatically deduct an unspecified restocking or administration fee.

If the delivery problem was caused by us, we will arrange the appropriate correction, reshipment, or refund without charging you an additional delivery fee.

7. Returns and cancellations

See our Return & Refund Policy for the 30-day return window, return shipping responsibilities, and refund processing. Contact support before sending a return; the correct return address is provided in your return instructions.

For cancellation before dispatch, contact us as soon as possible. A confirmed cancellation receives a full refund. Once an order is dispatched, the return procedure applies.

8. Contact

Email: support@sprzair.shop
Phone: +86 18503025706

Customer service hours — Pacific Time (PT): Monday–Friday, 9:00 AM–6:00 PM; Saturday, 10:00 AM–4:00 PM; Sunday, closed.

We aim to respond within 2 business days. You may email us outside our service hours; messages are handled when the team is available.

Changes to this policy apply to future orders. The shipping terms shown when you placed your order continue to apply to that order, subject to any mandatory legal requirements.